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Order times, Delivery & Returns

All the items listed on my website (excluding the custom option) should be my actual stock levels available, so your items will be dispatched within 5 days of receiving your order. I will always try to dispatch sooner than this. If for any reason I am unable to send out your items within this time I will contact you via email or text.

 

Occasionally an item may show as in stock on my website when it isn't; this can occur if an item sells that I have sold elsewhere e.g at a craft fayre before i can update my website stock levels.

I try to keep my postage costs low, and if you spend over £60 you will receive free postage. I will usually send everything out as 2nd class, if you need something sent out sooner please message me before you place your order. If a larger order is placed a courier may be considered.

Returns.

If for any reason you wish to return your items, please contact me asap. You must do this within 14 days of receiving your item/s.

You then have 14 days to return the items back to me in their original condition, at your cost. Please ensure they are packaged appropriately to protect them during transit.

Any items which have been made to a custom size are not eligible for returning.

Please get in touch if you have any questions or queries via charlieroseshop@outlook.com

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